Frequently Asked Questions

Everything you need to know about your gear and orders.

How long will it take for my order to ship?

Most orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3-5 business days depending on your location.

What is your return policy for skateboards?

We accept returns on unused items in their original packaging within 30 days of purchase. Please note that we cannot accept returns on boards that have been gripped, assembled, or skated.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

Are your products authentic?

Absolutely. NHS Skate Direct is the official source for Santa Cruz, Independent Truck Co., Creature, and Bronson Speed Co. All gear is 100% authentic and sourced directly from our warehouse.

Can I change or cancel my order after it's placed?

We aim to process orders as quickly as possible. If you need to make a change, please contact our support team immediately. Once an order has reached the shipping floor, it can no longer be modified.

Do you offer a warranty on hardware?

Yes, specific brands like Independent Trucks offer a lifetime guarantee against manufacturer defects. Please visit our Warranty page for specific details on how to file a claim.